Refund Policy for Mobile Gaming

Thank you for using our platform and choosing to enjoy mobile games curated and developed by MobileMana. Our goal is to deliver an exceptional gaming experience through high-quality content, interactive gameplay, and seamless digital delivery. However, we understand that under certain circumstances, you may need to request a refund for your purchase. This Refund Policy outlines the conditions, eligibility, procedures, and exceptions associated with refund requests for mobile gaming content.

By using our services, downloading games, or making any purchase through our platform or mobile app, you agree to comply with this Refund Policy and accept all terms stated herein.

1. Overview of Refund Eligibility

Refunds may be available for the following types of purchases:

• Mobile game downloads
• In-game purchases (such as power-ups, skins, virtual currency)
• Subscriptions or recurring billing for mobile gaming services
• Game expansions or downloadable content (DLC)
• Pre-orders

Each category has its own eligibility criteria and specific timeframes, as outlined in the sections below. We aim to process all refund requests fairly while ensuring the protection of both users and developers.

2. Refund for Mobile Game Purchases

2.1 Full Game Downloads

You may be eligible for a refund on purchased mobile games if:

• The request is submitted within 14 calendar days from the date of purchase.
• The game has not been used for more than 90 minutes across all sessions.
• The game has not been modified, transferred, or gifted.

If you meet these criteria, you may request a full refund by submitting a ticket through our customer support system. Requests outside of the 14-day window or exceeding the usage limit will typically be declined unless a technical fault is confirmed.

2.2 Free-to-Play Titles with Purchases

For free-to-play games that include optional purchases, the same refund guidelines apply to paid components. Refunds for the base game are not applicable, but in-game purchases may qualify under specific terms (see section 3).

3. In-Game Purchases and Virtual Items

In-game purchases are generally non-refundable due to their consumable nature. However, we will consider refund requests in the following exceptional circumstances:

• The item was not delivered correctly due to a technical error.
• You were charged more than once for the same item.
• The item was purchased accidentally, and no part of it was used or consumed.
• A known game glitch resulted in loss of item or functionality.

You must file a refund request within 7 calendar days of the transaction. If the item has been used, equipped, activated, or modified in any way, the purchase becomes final.

4. Subscription Refunds

We offer various subscription options, including monthly, quarterly, and annual passes that grant access to premium content, ad-free gameplay, or exclusive events. Subscription refunds are governed by the following terms:

4.1 First-Time Subscription Refunds

You may request a refund within 7 calendar days of your first-time subscription if no premium content was accessed or downloaded.

4.2 Automatic Renewal Refunds

Renewals can be refunded if requested within 3 calendar days of the renewal date, provided there has been no usage of subscription benefits in that time.

To prevent future renewals, users must cancel their subscription at least 24 hours prior to the next billing cycle.

5. Pre-Order Cancellations and Refunds

If you pre-ordered a mobile game through our platform, you are eligible for a full refund if:

• The refund is requested before the official release of the game.
• No exclusive pre-order bonus content was downloaded or redeemed.

After release, standard game refund rules apply. Requests must be made within 14 calendar days of the release date, and usage must not exceed 90 minutes of gameplay.

6. Technical Issues and Compatibility Problems

If you experience a technical problem with a game that prevents you from downloading, installing, or launching it properly, you may be eligible for a refund. To qualify:

• You must report the issue within 10 calendar days of purchase.
• You must cooperate with our technical support team by providing necessary logs, screenshots, or device information.
• The issue must not be due to unsupported devices, outdated OS versions, or user-side misconfiguration.

Refunds will not be granted for games that are incompatible with rooted devices or modified operating systems.

7. Unauthorized or Fraudulent Transactions

If you notice a charge that you did not authorize, please report it to our support team within 5 calendar days of the transaction appearing. After verifying the claim:

• A full refund may be granted.
• The affected account may be temporarily suspended for security review.
• You may be asked to verify your identity and confirm account ownership.

Multiple refund claims due to unauthorized purchases without sufficient evidence may result in limited access to future refund privileges.

8. Promotional Offers and Bundles

If you purchased a bundle containing multiple games or bonus content:

• The full bundle may be refunded if none of the items were downloaded, installed, or used, and the request is submitted within 10 calendar days.
• Partial refunds for individual items within a bundle are not supported.
• Time-limited promotional offers are generally final and non-refundable unless a proven error occurred.

9. Refund Request Process

To request a refund:

• Open your user profile in the mobile app or platform dashboard.
• Navigate to your Purchase History.
• Select the item or subscription you wish to refund.
• Click Request Refund and provide a detailed reason.
• Submit any supporting screenshots or device details if prompted.

Our team will review your request and respond within 3 to 5 business days. Approved refunds are processed using the original payment method.

10. Abuse and Limitations

To maintain fairness for all users and protect developers, the following conditions apply:

• Users who repeatedly request refunds may be flagged for review.
• Abuse of refund policies (e.g., playing and refunding games regularly) may lead to suspension of refund privileges.
• Refunds will not be granted if a game or item was removed due to account violations, including cheating, harassment, or other misconduct.

Each refund request is reviewed individually. We reserve the right to refuse any refund that does not meet our criteria or appears to be abusive.

11. Changes to the Refund Policy

We may update this Refund Policy from time to time to reflect operational changes, legal requirements, or improvements to user experience. All updates become effective once published. Continued use of our services after policy changes implies your acceptance of the new terms.

Contact Support

If you have any questions or need assistance with a specific refund case, please reach out to our customer support team. Our goal is to help you resolve any issues as quickly and fairly as possible.

We appreciate your trust in MobileMana and thank you for being a valued part of our mobile gaming community.