Data Protection Policy for Mobile Gaming Services

1. Introduction

In today’s digital landscape, where mobile gaming has become an integral part of entertainment, privacy and data protection are vital to earning and maintaining the trust of players. Our platform is fully committed to safeguarding your personal information and ensuring that any data collected through mobile devices is handled with the highest level of confidentiality and responsibility. This Data Protection Policy outlines how we collect, use, store, and protect your personal data when you interact with our mobile gaming services.

2. Scope of This Policy

This Data Protection Policy applies to all users who access, download, register, or use our mobile games and related services. Whether you are playing on iOS, Android, or any other mobile platform, this policy governs your interactions with our applications, in-game systems, support services, and communications related to your gaming activity.

3. Types of Data We Collect

We collect various types of data to provide a functional, engaging, and secure mobile gaming experience. This includes:

• Personal Identifiers: such as your username, email address, and in some cases, your full name and profile photo.
• Device Information: including your mobile device type, operating system, device ID, language settings, and mobile network provider.
• Usage Data: such as how often you play, in-game purchases, progress, scores, achievements, and gameplay behavior.
• Payment Information: while we do not directly store credit card data, we may retain transaction IDs, purchase history, currency used, and related metadata.
• Location Data: with your consent, we may collect approximate or precise location to enhance features such as region-based matchmaking or offers.
• Contact Data: if you contact support, we may store your communication along with metadata such as timestamps and support status.
• Cookies and Tracking Technologies: used to collect data about how you interact with ads, menus, and other features within the mobile app.

4. How We Collect Your Data

We gather your data using the following methods:

• Direct Interactions: when you install a game, create an account, enter a tournament, or contact support.
• Automated Technologies: such as device sensors, crash logs, and app analytics tools integrated within the game.
• Third-Party Sources: including app stores, social login providers, advertising networks, and platform partners.

We strive to be transparent in all our data collection methods and allow users to opt in or out where applicable.

5. Purposes for Processing Personal Data

We process your personal data for several important and legitimate reasons:

• To allow you to play and enjoy our mobile games with personalized settings.
• To process in-app purchases and ensure a secure transaction environment.
• To save your progress across devices through cloud synchronization.
• To provide customer support and resolve user issues.
• To display content, promotions, and offers tailored to your preferences.
• To prevent cheating, abuse, or misuse of the app.
• To improve game design, mechanics, and features based on usage trends.
• To communicate important updates, changes to terms, or service outages.

We do not process your data for purposes that are incompatible with the original intent without your explicit consent.

6. Legal Grounds for Processing

• Performance of a Contract: We process data to fulfill our obligations when you use or purchase our mobile gaming services.
• Legitimate Interests: Including the improvement of app stability, fraud prevention, and ensuring a safe gaming environment.
• Consent: Where required (such as for personalized advertising or location sharing), we obtain your explicit permission.
• Legal Compliance: In some cases, we are required by law to process or retain certain information.

You may withdraw your consent at any time through in-game settings or by contacting our support team.

7. Data Retention Policy

We only retain personal data for as long as it is necessary to fulfill the purposes for which it was collected. Factors that influence retention periods include:

• Whether you maintain an active player account.
• Whether the data is needed for troubleshooting, legal obligations, or dispute resolution.
• Whether you have consented to future communications.

Once data is no longer necessary, we delete it securely or anonymize it so it cannot be linked back to you.

8. Sharing and Disclosure of Data

We never sell your personal information. However, your data may be shared under limited circumstances:

• Service Providers: We engage trusted third parties to help operate the game (e.g., cloud storage, analytics tools), all under strict confidentiality.
• Payment Processors: To facilitate transactions and verify payment methods.
• Platform Partners: Such as app store operators or game publishers that may need data to deliver content or handle refunds.
• Legal Requests: If legally required, we may disclose information to law enforcement or regulators.
• Business Restructuring: In case of a merger, acquisition, or asset transfer, user data may be shared with the new owners under strict compliance.

All parties with access to your data must meet the same high standards of data protection that we uphold.

9. Data Transfers Across Borders

Our services may involve international data transfers, especially when using servers or providers outside your home country. In such cases, we take the following precautions:

• Data transfer agreements with standard contractual clauses approved by relevant regulatory authorities.
• Encryption of sensitive data in transit and at rest.
• Technical safeguards and audit trails to detect unauthorized access.

These measures ensure your rights are maintained regardless of where your data is processed.

10. Data Security

We implement strong security measures to protect your personal data, including:

• End-to-end encryption for critical communications.
• Two-factor authentication where applicable.
• Role-based access control to restrict internal data access.
• Regular penetration testing and code reviews.
• Security incident response plans in case of breaches.

Despite our best efforts, no system is completely immune. We encourage you to protect your devices with up-to-date software and strong passwords.

11. Your Data Rights

As a user, you have important rights regarding your personal data:

• Right to Access: You can request to know what data we hold about you.
• Right to Rectify: You may correct inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your data, provided no legal or technical reason requires retention.
• Right to Restrict Processing: You may limit the use of your data in certain circumstances.
• Right to Object: You may object to data processing for marketing or analytical profiling.
• Right to Portability: You may request a copy of your data in a structured format for use elsewhere.

You can exercise these rights through the settings in the app or by contacting our Data Protection Officer.

12. Children’s Data

We do not knowingly collect personal information from children under the age defined by local regulations (typically 13 or 16). If we become aware that we have collected data from a minor without verified parental consent, we will take steps to delete it immediately.

13. Updates to This Policy

We may update this Data Protection Policy from time to time to reflect changes in law, technology, or company practices. Significant changes will be communicated via in-app notifications or on our official communication channels. We encourage you to review this policy periodically to stay informed of how your data is protected.

14. Contacting Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact our Data Protection Officer:

MobileMana
385 Glenfield Road, Glenfield, Auckland 0629, New Zealand
[email protected]
+6494417696

We are committed to resolving any complaints promptly and transparently.